Return

A 14-day cooling-off period applies to all items, starting from the day you receive the item. Within this period, the return process must be initiated. Return costs are €15 per parcel.

Your item may be returned if the item:

• Undamaged;
• Notification of your return falls within 14 days of receipt;

Your purchase price will not be refunded (in full) in the following cases, among others:

• The item has user damage (wet dirt or damage) ;
• The original packaging is missing;
• An item or part is missing.

How does the return procedure work?
You can return your parcel via PostNL.

How does it work?

1. Send an email within 14 days of receipt, stating the order number and reason for return. 

2. If the return request is approved, we will send you a return label in a reply to your email. 

3. From the moment we send you the return label, you have 5 working days to return the item to a parcel point.

4. Place the article and accessories neatly in the original box and seal it with tape.

5. Stick the return label you received from us over the barcode of the original shipping label, so that no two barcodes are visible.

6. Return the parcel to the parcel point indicated. Payment is not necessary!

7. Keep the receipt you received when you handed in your parcel.

8. As soon as we have received the parcel in good condition and checked the above-mentioned points, we will refund (part of) the purchase price to your account.

For hygiene reasons, only baths that have not been bathed in can be returned. You may, of course, try it out dry. If there are signs of use such as stains, hairs, etc., we cannot issue refunds as the product is no longer usable.

Still have questions?

Contact us at shop@myhellobath.comshop@myhellobath.com