Shipping

Standard shipping is free for orders over €200 with a delivery address in the Netherlands and Belgium. You can have your package delivered to your home or to a PostNL collection point. If you order on a working day before 20:00, your order will be delivered the next day*.

* This is the estimated delivery time after the order is shipped. We are not liable for any delays.

Below you will find all information about delivery methods, shipping costs and delivery times.

CountryShipping costsDaysPostal carrier
Netherlands– 1 day (ordered on a working day before 20:00)
– 2-3 days (ordered after 20:00 or on weekends)
PostNL
Belgium– 1 day (ordered on a working day before 20:00)
– 2-3 days (ordered after 20:00 or on weekends)
PostNL

Delivery Overview

Ordered by 8:00 p.m. on:First delivery attempt:
MondayTuesday
TuesdayWednesday
WednesdayThursday
ThursdayFriday
FridaySaturday
SaturdayTuesday
SundayTuesday

Different delivery times during holidays
Delivery times for packages may vary before, during and after the holidays.

DateHolidayOpening hours
January 1, 2022New Year’s Day
April 15, 2022Good Friday
April 18, 2022Easter 2nd Day
April 27, 2022King’s Day
May 5, 2022Liberation Day
May 26, 2022Ascension Day
June 6, 2022Whit Monday
December 5, 2022Sinterklaas
December 26, 20222nd Christmas Day

How can I track my order?
All information regarding the delivery of your order can be found in the Track & Trace code. The Track & Trace code will be sent to the email address known to us once the order has been transferred to PostNL.

What happens if I am not home at the time my order is delivered?
It may happen that you are not at home at the time of delivery. Because it is a large package, PostNL’s delivery driver may choose to deliver your package to your neighbors or bring it directly to the nearest PostNL pickup location. When your order is delivered to your neighbors or a pickup location, you can find the address where it was delivered through your Track & Trace code. Please note that when your order is taken to a pickup location, you can usually pick up the package the next business day starting at 3:00 pm.

What delivery options can I choose from?
We send our parcels by default with PostNL, because the past has shown that this postal carrier sends parcels neatly and adequately. In addition, not all mail carriers accept the size package we send you.

There is an item or part missing from my order, what should I do?
You may send us an email stating your order number and indicate which item or part you are missing from your order. You should do this as soon as possible after receiving your order. Our customer service representatives will be happy to help you solve this problem.

What should I do if I received the wrong item?
Again, please send us an email as soon as possible stating your order number. Our customer service representatives will be happy to help you solve this problem.

Can I change the delivery time?
This is not possible until the first delivery attempt has been made. You can make a change via the link in your Track & Trace code.

My Track & Trace code does not indicate a status, is this correct?
It is good to know that when your Track & Trace code has been generated your package has not yet been processed by PostNL. For this reason, your delivery time is not yet known immediately. It is best to check the status of your order the next morning, except weekends.

My package was delivered according to PostNL, but I have not received the package. Now what?
First, check the Track & Trace code to find out if the order was delivered to the neighbors or a pickup location. If this is not the case, please contact us immediately. We will then contact PostNL to begin an investigation about the missing package.

My package is damaged, what should I do?
All packages are neatly and carefully transferred by us to PostNL. Should the package be delivered damaged, we recommend checking the item before contacting you. It is quite possible that only the shipping box is damaged. This may have happened during transport. If the item is still damaged, please contact us as soon as possible. Our customer service representatives will be happy to help you solve this problem.

Returns

All items are subject to a 14-day cooling-off period, which starts on the day you receive the item. Within this period, the process of return must be initiated.

Your item may be returned if the item:

  • Undamaged;
  • Registering your return within 14 days of receipt falls;

Your purchase price will not be fully refunded in the following cases, among others:

  • The item has user damage;
  • The original packaging is missing;
  • An item or part is missing.

How does the return process work?
You can return your package via PostNL.

How does this work?
1. Within 14 days of receipt, send an email containing the order number and reason for return.
2. If the return request is approved we will send you a return label in a response to your email.
3. From the moment we have sent you the return label, you have 5 days to return the item to a PostNL point.
4. Pack the item and accessories neatly into the original box and seal it securely with tape.
5. Paste the return label you received from us over the barcode of the original shipping label, so there are not two barcodes visible.
6. Deliver the package to a PostNL point. Payment is not required!
7. Keep the shipping receipt you received when you returned your package safe.
8. As soon as the package has been received by us in good condition and checked on the above points, we will refund (part of) the purchase price to your account.

If the return procedure as described above step by step is (partially) not carried out, we may charge you €9.95 in processing costs.

How long does it take before my return is processed?
We have 10 business days from receipt to process the return. Once we have processed your return you will be notified by us by email.

When will I receive my money?
Once we have processed your return it may take up to 5 working days before you receive the refund on your account.

Do I have to pay return costs?
No, when you return an item there will be no charge, provided you meet the conditions outlined above.

Do you have any questions?

Contact us at shop@myhellobath.com